Business Resource Blog
By Sherry Shoemaker
Voice of Assurance Life Coaching
How many of you have set either personal or professional goals for the New Year? As Doctor Phil would say, â€śHowâ€™s that working for ya?â€ť
Every New Year we all become creatures of habit and decide this year will be different. We are going to lose weight, exercise more often, eat healthier, and spend more time on our marketing or networking. Or we may have one big GULP goal, like writing that book swirling in our heads, starting a new business, climbing Mount Everest or doing missions work in Nepal.
You CAN do all of these if you are committed to accomplishing them.
But there are some things you must know that will increase your chances:
â€˘ Understand where you are now in your life and why it is important for you to accomplish your goals. Without understanding why, there is no reason for you to succeed.
â€˘ You need an action plan. This is a step by step process of how you are going to get this goal accomplished. I suggest to my clients to schedule time in their calendar to work on their goal every day.
â€˘ Put a deadline on your calendar to give you a sense of urgency.
â€˘ Make sure your action plan is flexible so you can achieve success and reach your target date. By that I mean if you canâ€™t get to the gym to work out. Take a walk at lunch.
â€˘ Find a support system to help you when you get stuck and keep you on track. You can have an accountability partner, join a mastermind group or hire a Life Coach!
What gets in the way of accomplishing our goals? Well, itâ€™s us of course! We make excuses, or we are too fearful that we may fail.
Here are a few suggestions to get over that hump:
â€˘ We are not our past. Just because you failed one time doesnâ€™t mean you will the next time.
â€˘ Conquer your fear. What is fear? – False Evidence Appearing Real. It is the voices in your head from childhood but you donâ€™t have to listen to them.
Ask yourself: What is fear costing you? What are you missing by being fearful? Who will you be after you conquered that fear?
â€˘ Think gratitude. Make your steps small enough so you can achieve them each day and be grateful for what you did accomplish. Donâ€™t dwell on what you didnâ€™t do.
My challenge for you is to go back to those goals and figure out what you can do TODAY to get back on track.
As Jim Collins, author, business guru, and inspirational speaker says
We cannot predict the future. But we can create it.
Get started creating yours.
Sherry Shoemaker, Voice of Assurance Life Coaching
By Meryl Wexler, President, Wellness Resolutions, LLC
Approximately 70% of the health claims in the U.S. can be linked to lifestyle behavior, i.e. we have choice whether to incur the majority of our health expenses. Simply stated, if we live healthier lives, we wonâ€™t need as much health care, which leads to this chain of events:
- Less need for medical care = lower health insurance increases each year.
- Lower health insurance increases = lower costs passed from employers to employees.
- Lower costs passed to employees = employees having more money to support families and more disposable dollars to spend.
- Employees having more money to spend = businesses thriving, less likely to lay off workers and in a better position to hire additional workers.
- Businesses less likely to lay off workers and more likely to hire = U.S. economy healing through increased productivity and increased profits.
- This can all result from improved physical and mental health.
The American Journal of Health Promotion recently reported an analysis of 56 published studies on workplace health promotion programs to determine true return on investment (ROI) and the impact of wellness programs. Average results:
- 27% reduction in sick leave absenteeism.
- 26% reduction in health costs.
- 32% decrease in Workers Compensation and disability claims.
- For every dollar invested, an average savings of $5.81 due to improved employee health and reduced medical claims, significantly higher than the more commonly reported wellness ROI figures of $3 to $4 for every dollar invested.
An experienced consultant can evaluate health expenses that could have been prevented, identify health risks (even pre-diagnosis) and forecast preventable future loss. If you could reclaim 10 – 20% of your lost dollars and prevent unnecessary future loss, we encourage you to explore how it can be accomplished.
The Central Bucks County Chamber of Commerce offers free onsite Health Promotion Events for employees. And for those employers who would like to discuss Workplace Wellness Programming, please consider us your resource for a number of qualified professionals. If interested, please contact Amanda Soler,email@example.com.
The Chamberâ€™s Health & Wellness Committee is hosting a free panel discussion: Healthy Employees Healthy Business, Thursday, April 18, 2013 at 8:30 to 10 am. For more information, visitÂ www.centralbuckschamber.com
Making Your Business Physically and Financially Healthier
by Shiela Singer, CLU, CB Administrators
In my first article I discussed the changes that had been taking place in the implementation of the Affordable Care Act and was surprised at how quickly and smoothly this implementation had been progressing. Among the provisions that seemed to catch the attention of most people, was the inclusion of coverage for children up to age 26, under their parentsâ€™ plans, the elimination of co-pays for certain preventable care services such as mammograms and colonoscopies and increasing access for individuals who have been uninsured for at least six months because of a pre-existing condition.
Accountable Care Organizations
There are several provisions that are scheduled beginning this year that have already been put into place by healthcare organizations. Among them is the Accountable Care Organization (ACOs) Provision, which is designed to improve care coordination for people with Medicare. There are incentives for healthcare providers to work together to treat an individual patient across care settings, that include doctorâ€™s offices, hospitals and long term care facilities. Facilities will be rewarded for lowering costs while meeting performance standards in quality of care, by putting patients first. Both patient and provider care is voluntary in this program.
These programs (ACOs) refer to providers and suppliers who work together to serve those enrolled in original Medicare, not Medicare Advantage Programs. The goal is to provide a patient centered situation where the patient and providers are true partners in care decisions, while cutting costs and maintaining and improving care for patients. In addition the Affordable Care Act established a new Center for Medicare and Medicaid Innovation that will test care and service delivery models. Work continues, to test alternative payment models for ACOs. Before the rule is finalized CMS will review all comments from the public and may make changes to proposals based on those comments.
Local hospitals have already begun to connect the dots for this program.
Resolving Health Disparities
Not all Americans have equal access to healthcare and therefore often do not experience similar health care outcomes. Low-income Americans, racial and ethnic minorities often have higher rates of disease and fewer treatment options. By improving access to quality care for all Americans, the Affordable Care Act will help to reduce these disparities by making improvement in:
Preventive Care such as regular checkups, cancer screenings and immunizations will be provided at no additional cost to eligible people. There will be new investments in community health organizations and teams in minority communities. This should help to decrease death and chronic conditions arising from diabetes, kidney disease, heart disease and cancer.
Initiatives to increase racial and ethnic diversity in the healthcare profession will strengthen cultural competency training for all healthcare providers. Health plans will be required to use language services and community outreach in underserved communities.
Insurance discrimination will be banned, so that people who have been sick will not be denied coverage. Premiums for women will no longer be higher than those of men because of gender. New studies of how these groups use the healthcare system will enable the collection of data to improve the system to help these groups.
In 2014 , the new Health Insurance Exchanges will offer one-stop shopping so individuals can compare prices, benefits and plan performance on easy to use web-sites. These exchanges will guarantee that all people have a choice for quality and insurance even if a job loss, move or illness occurs. The new law also provides tax credits to help to pay for insurance.
Healthcare Providers and the Affordable Care Act
Expanded coverage and consumer protection will offer security. Under the Act more than 32 million Americans will have increased access to affordable care first hand. With better access to services, fewer Americans will need to delay or avoid seeking care because they cannot afford it. This should lower the burden of uncompensated care on physicians, hospitals and the system.
New rules will simplify paperwork and lessen administrative hassle for providers so they can focus on patient care instead of dealing with insurance bureaucracies. This will accompany investments in electronic health record keeping that has already begun in most doctorsâ€™ offices.
New consumer protections will hold health insurers more accountable for treating patients and providers fairly. There will no longer be annual or lifetime limits on benefits that can leave patients without coverage when they need it most. Pre-existing conditions will not exclude patients from coverage. Patients will have new rights to choose their primary care professional and to field appeals when a claim is denied. Insurers will be required to spend a minimum amount of premium dollars on patient care, reducing their ability to make excessive profits and to pay unreasonably high salaries.
Medicare will be strengthened and will offer new benefits, such as preventive services with no cost sharing and an annual wellness visit. The Part D Rx program â€śdonut holeâ€ť will close over time. Providers will no longer have to worry about patients being unable to afford needed treatments.
Healthcare Providers will help shape improvements to healthcare delivery systems by developing standards for services, based on solid medical evidence. Medicare will pay bonuses to qualified Primary care doctors and general surgeons, particularly those who practice in underserved areas.
There will be an unprecedented investment in workforce development. The Act will support the training and development of more than 16,000 new primary care providers over the next five years. New resources to build and to expand existing community health centers will also establish new nurse managed health clinics to train nurse practitioners and operate in underserved communities.
The National Health Service Corps will be expanded in order to repay student loans and provide scholarships for even more primary care physicians, physician assistants and nurse practitioners to work in underserved areas.
Linking Payments to Quality Outcomes
Effective for payments or discharges after October 2012, the law establishes a Value Based Program (VBP) in original Medicare. It provides financial incentives to hospitals to improve the quality of care. Hospital performance is required to be publicly reported related to heart attacks, heart failures, pneumonia, surgical care, healthcare access, infections and patientâ€™s perception of care.
January 1, 2013
To expand the services of preventive care to more Americans, the law provides new funding to state Medicaid plans that will provide preventive services to patients at little or no cost.
Medicaid Payment will be increased to Primary Care doctors. As Medicaid providers prepare to provide more services to Medicaid Patients in 2014, the Act requires states to pay Primary Care Physicians no less than 100% of Medicaid payment rates in 2013 and 2014 for primary care services. This increase will be fully funded by the Federal Government.
Our nation has suffered from a shortage of primary care health professionals. American Medical colleges estimate that the nation will have a shortage of about 21,000 primary care physicians in 2015. Without action, experts project a continued shortfall due to an aging population, and a decline in the number of medical student choosing primary care.
By increasing access to primary care providers through resources for training, new incentives to physicians to enter this field and support for caregivers who choose to enter primary care in underserved areas the administration believes that new funding provided by the Affordable Care Act will prepare the health system to meet the demand for workers with a new initiative that will train and support thousands of new doctors, nurses, nurse practioners and physicianâ€™s assistants. The Administration hopes to help to train, develop and place more than 16,000 new primary care providers over the next five years.
This will create a new focus on Education and worker training to increase services in areas of the country that have too few healthcare professionals to serve their population.
They hope to add 12,000 additional primary care physicians, nurse practitioners and physiciansâ€™ assistants by 2016. There will be a stronger focus on providing job training across the health care sector with a focus on low-skill and lowâ€“wage workers. Funds have been designated and released for training programs to prepare workers for careers in the healthcare sector.
The Act includes a provision that excludes from taxes the value of student loans that were repaid or forgiven for an individual that worked in certain health professions, including primary care, retroactive to 2009.
Many individuals in the health professions are eligible for generous student loan forgiveness programs under the Department of Education programs. Public Sector Loan Forgiveness, allows individuals in eligible jobs to have their loans forgiven after 10 years. Qualifying jobs for this program include positions in Federal, State, local or Tribal governments as well as nearly any non-profit organization, including hospitals and clinics. In addition, certain nurses and medical technicians are eligible to have their Perkins loans cancelled. The Act will expand existing income based student loan repayment programs for new borrowers after July 2014 by capping payments at 10 percent of discretionary income (down from 15 percent) and forgiving loans after 20 years (down from 25 years.) Public Sector employeesâ€™ loans will be forgiven after 10 years.
Effective No Later Than January 1, 2013
The law establishes a national pilot program to encourage hospitals, doctors and other providers to work together to improve the coordination and quality of patient care. Under payment â€śbundlingâ€ť hospitals, doctors and providers are paid a flat rate for an episode of care rather than the current fragmented system where each service or test are billed separately to Medicare. The entire team would be compensated with a bundled payment that provides incentives to deliver health care services more efficiently while maintaining or improving quality. Savings are shared between providers and the Medicare program.
Effective October 2013
States will receive two more years of funding to continue the CHIP program for children not eligible for Medicaid.
Effective January 2014
If your employer does not offer Medical insurance, you will be able to buy affordable coverage directly from an Insurance Exchange. An exchange is a new competitive and transparent marketplace where individuals and businesses can buy affordable and qualified health benefits. Exchanges will offer health plans that meet cost standards and offer certain benefits. Beginning in 2014, Congress will be required to purchase their insurance through these exchanges and so can you. States have been gearing up to provide the exchanges in anticipation of 2014.
Also effective 2014 most individuals who can afford it will be required to secure basic health insurance coverage or pay a fee to offset the cost of providing care to uninsured Americans. If affordable coverage is not available to the individual they will be given an exemption. You will not have to pay an assessment if affordable coverage is not available to you or because of religious beliefs. You can apply for a waiver.
Ensuring Free Choice
Workers meeting certain requirements who cannot afford the coverage provided by their employer may take whatever funds their employer may have contributed to their insurance and use them to purchase a more affordable plan in the new exchanges. These new competitive markets will allow employers and individuals to buy qualified health benefit plans.
Americans who earn less than 133% of the poverty level (approximately $13,000 for an individual and $29,000 for a family of four will be eligible to enroll in Medicaid.) States will receive 100% Federal funding for the first three years to support this expanded coverage. This will be reduced to 90 % in subsequent years.
Tax credits to help the middle class purchase insurance will become available for those within 100% and 40% of the poverty line who are not eligible for other affordable coverage. In 2010 400% of the poverty line is $40,000 for an individual and $88,000 for a family of four. The tax credit will be advanced, so it can be applied to your monthly premium cost rather than make you wait for annual tax time refunds. It is also refundable so that even moderate income families can receive the tax credit. These people can also apply for reduced cost sharing (co-payment, co-insurance and deductibles.)
Insurers will not be able to drop coverage for individuals who participate in clinical trials. This applies to all clinical trials that treat cancer or other life threatening diseases.
The law prohibits new and existing plans from imposing annual dollar limits on the amount of coverage an individual may receive.
The law will prohibit insurance companies from refusing to sell or renew policies to individuals with pre-existing conditions. Also in the small group market it prohibits the insurance companies from charging higher rates for individuals with pre-existing conditions or because of gender.
The second phase of the small business employerâ€™s tax credits for qualified small businesses and small non-profit organizations will be implemented. The credit is up to 50% of the employerâ€™s contribution toward the employeeâ€™s health premium. There is also a 35% tax credit for certain non profit organizations.
Effective January 1, 2015
A new provision will tie the physicianâ€™s payment to the quality of care they provide. Physicians will see their payments modified so that those who provide higher value care than those who provide lower value care will receive a higher income.
NOTE:Â Information for this article came from the web-site â€śHealthcare.Govâ€ť I followed the timeline to provide a clear explanation of how and when the law would be implemented. And I tried to adhere to the wording and commentary that I found at the site to provide a more accurate description of the events in this timeline. Sometimes I condensed the material.)
If you go to the web site and I hope you will refer to it, you will be able to access more information than provided here. There are several supplemental pages to click on that provide more in-depth commentary.
M. Shiela Singer, CLU, ChFC
President, CB Administrators Inc.
79 E. Ashland Street
Doylestown, PA 18901
By Maria Evans,Â Martino Evans Communications
How can you set your company up to succeed?
The first step for many businesses should be conducting a SWOT analysis. By looking systematically at your strengths, weaknesses, opportunities and threats, you can better determine and deliver your unique value proposition — the value you and you alone can provide customers.That value may include the whole bundle of benefits you promise to deliver, not just the product itself.
This step in the marketing planning process can help you figure out how you want to compete. Do you have a better chance of being successful by:
â€˘ having the lowest costs?
â€˘ differentiating your offering?
â€˘ focusing on a niche market?
You need to analyze your current situation, specifically:
â€˘ Factors internal to your company, such as your leadership, your structure and systems, your culture, your resources and, of course, your offerings (including customer service).
â€˘ Factors external to your company , such as competitors, threat of new entrants, technology changes, suppliersâ€™ power, buyersâ€™ power, the economy, political/regulatory issues, threat of substitute products, social and demographic changes, and nature.
Internal analysis reveals strengths and weaknesses, while external analysis points to potential opportunities and threats. In other words, you can control (more readily) the internal factors â€“ your strengths and weaknesses. You can be more proactive. You have no control over external factors â€“ opportunities and threats. Here, you can only react to them.
â€˘ If you are experienced in an industry (internal, strength), you may have a ready-made network of potential referral sources. If you are not well known, you may need to invest more time and money in an awareness campaign than relationship management.
â€˘ If you have a poor location compared to your competitor (internal, weakness), you may need to develop services to make working with you more convenient or invest in product development to further differentiate your offering.
â€˘ If you have access to farmland and the market for organic products has been steadily increasing and is expected to continue (external, opportunity), you can invest in converting that land to organic production to ride the wave.
â€˘ If the number of young families in your service area is falling (external, threat), you may need to react by extending or moving your service area or altering your product or service to meet the needs of the available demographic.
When making a matrix of strengths, weaknesses, opportunities and threats, donâ€™t hesitate to involve employees throughout your organization, your trusted suppliers and even customers. Sometimes, a third-party can spot information you are too close to your business to see properly.
Then assign a value to each element in each quadrant of the matrix so you can see which changes will affect your company the most. What do you need to do to provide value to customers?
Once you have assessed your current situation and planned where you will focus to succeed in 2013, remember that how you communicate that value message will determine how well customers will respond to your offer.
To learn more about applying the â€śSWOTâ€ť method to help your business position itself for success, attend the Central Bucks Chamber of Commerce Business Growth Session on January 30, 8:30 to 10 a.m., at Chamber headquarters, 252 W. Swamp Rd., Ste 23, Doylestown, PA 18901. Attendance is FREE, thanks to Sponsor National Penn. But space is limited. RSVP is required:Â http://centralbuckschamber.com/calendar.cfmÂ or email:firstname.lastname@example.org
Maria Evans, of Martino Evans Communications in Pipersville, serves on the Chambers Entrepreneurial Assistance Committee and is Marketing Chair for Women in Businessâ€™ Gourmet Getaway. She teaches Marketing in the MBA program at Delaware Valley College and Executive and Management Communications at The Wharton School at the University of Pennsylvania.Â www.martinoevans.com
by Barry G. Ginsberg, PhD,Â The Center of Relationship Enhancement
The New York Times reported Sunday, November 11, 2012 (page 18), on the emerging news story about the surprising resignation of General David Petraeus, the Director of the CIA. The story, though still cloudy, was revealed after he admitted to having an affair with his biographer. The article stated that when he began his job at the CIA, he and his wife moved in to a home in Virginia and it was â€śâ€ťthe closest thing to a normal life together that they had in years.â€ť The article stated further, â€śafter years in war zones, Mr. Petraeus told friends, he was amazed to eat dinner most nights with his wife and to discover weekends again. He told friends â€śon the day his daughter was married last month, he went for a 34-mile bike ride.â€ť
In my many years of working with couples, I have encountered similar circumstances that motivated couples to seek counseling. This story reminded me how important it is for us to not become complacent about our relationships. Today, our lives are more complex. We are distracted by media, internet and information overload. They add to our stress in the workplace. In many families, both partners work having to balance these demands with those at home. To cope with this, we develop a coping style, which if successful, becomes regular, consistent and habitual. The intimacy and security of the couple relationship often takes a hit.
Relationships change over time. The circumstances that attract us initially change significantly once we become intimate, live together, marry, have children, raise children and launch them to find ourselves alone again. Each stage presents many challenges that affect the intimacy, satisfaction and security in our relationships. Itâ€™s important for us to watch out for those times when the habits of our lives have become rigid, resisting change.
In the case of General Petraeus, he and his wife, Holly, with their two grown children were seen as a model of how to make a military marriage work with long separations and overseas deployments. Mrs. Petraeus was a remarkable figure herself, creating a career as an advocate for the financial education of military families and joining the Obama administrationâ€™s Consumer Financial Protection Bureau.
Itâ€™s easy to imagine the separate lives these two had that helped them maintain the strength and security of their relationship raising their children over the years. They are admirable given how hard they worked to achieve this. Yet I, as a psychologist who specializes in working with couples, appreciate the toll it can take on their relationship.
I have learned that each of us has developed our own tolerance for closeness and intimacy. We often find partners that complement this tolerance and meet our needs for intimacy. However, intimacy can be fragile and subject to the stresses we experience day to day, week to week and year to year. Over time, we can develop confidence and satisfaction even though these pressures challenge our intimacy and closeness. It is easy for us to get into comfortable habits that maintain stability and security. However, such habits can become rigid and nonconscious. When that happens, we are in danger of being vulnerable to outside influences such as one of us having an affair, working longer hours, making outside activities more important, having less time for each other and having more conflict and unhappiness.
The change in the regularity of the Petraeus couple, the normal life and dinner together most nights are flags that are reminiscent of changes that profoundly influence the quality and security of their relationship even though they seem positive. That combined with their daughterâ€™s upcoming marriage and its effect on their relationship could have been triggers for great challenges to their relationship and potentially serious problems.
In my work, I remind couples how important it is to nurture their relationship. Schedule time including playful and mindful activities that acknowledge how much we mean to each. Recognize that openness and empathic understanding are keys to maintaining closeness. Pay attention to how we talk and respond to each other Howard Markman and colleagues have stated that, â€śone zinger is worth 20 good deeds.â€ť Criticism builds walls between us over time.
Most importantly, take time to cool down after a conflict, then come together collaboratively to understand each otherâ€™s feelings. We canâ€™t avoid conflict but the more we understand, respect and accept each otherâ€™s feelings, the quicker we can recover, recognizing how important we are to each other.
Barry G. Ginsberg, Ph.D., President & CEO of The Center of Relationship Enhancement, is the former Chairman of the CBCC Parenting & Family Committee. Currently, he is a member of the Chamberâ€™s Parenting & Family Committee, a group dedicated to providing programs and resources that meet the needs of Chamber members and the community at large to improve the quality of life through fostering positive parenting practices and family relations.
By: Yoon Cannon,Â Paramount Business Coach
Â 6 Powerful Leadership Principles to Bring Out the Best in Your People
Last week I shared my one line response to a popular question I am often asked — â€śWhatâ€™s your advice on achieving fast business growth?â€ť
â€śNever try to do it aloneâ€ť is always my response.
If you enjoyed reading about the 3 powerful leadership principles that helped operations manager Beth to bring out the best in her people, here are 3 more powerful leadership principles from my coaching work with Bob.
Case Study #2.Â CEO continues to get pulled into every problem that comes up.
One of my clients (weâ€™ll call him Bob) is a CEO of a technology company focused on growing his $7 Million company into a $10 Million company. For several years he keeps plateauing at the same level. When asked what he attributed may be the primary cause he pointed to the pattern that he continues to be the primary problem solver instead of his people being able to make swift executive decisions in their day to day work.
Observation: In visiting Bobâ€™s company I noticed his office (and everyone elseâ€™s offices) were in an open floor plan. Bob wanted to do the open floor plan to let his people know he was never too high up that he was perceived as far too removed or inaccessible. He also liked the ease and convenience of being able to monitor people on the floor. But, because of the open floor plan Bob was also bombarded with constant daily interruptions and thereby, pulled into every problem that occurred. His people can see him there, so the easiest thing for his managers to do is go straight to Bob to help them resolve their problems and/or help them make decisions quickly.
Bobâ€™s 3 Leadership Principles Learned:
A. Effective leaders must create boundaries.
B. Their agendas do not mean they should be your agendas.
C. When you have a problem make it a process.
Corrective Actions: Bob implemented 4 key actions.
1. Creating boundaries:
A. I encouraged Bob to create both physical and behavioral boundaries. First, Bob had a contractor put up some drywalls so his office space had 4 walls and a door he could close. This alone reduced roughly 40% of all his interruptions.
B. The other 60% of his interruptions were reduced by communicating changes to his accessibility. He posted a few weekly time slots where he could still have his open door policy, but outside of those hours each of his key people were given scheduled meeting appointments instead of the old way of allowing them to approach Bob whenever they wanted.
C. In addition, Bob had CEO projects that were grossly neglected because of his constant interruptions. So, the third way he communicated his boundaries was by posting his schedule / agenda outside his door with â€śdo not disturbâ€ť noted on his key CEO project time. This made quite a significant difference because now his people understood what important tasks required his attention which made them not want to interrupt him in the middle of such an important deadline.
2. Managing their agendas. Bob required all of his key people who he managed to give some thought prior to pulling him into their problem-of-the-day. They were required to capture the information on a provided template, so Bob could quickly read and assess not only what the problem was, but how his people proposed to solve it. The other piece his people had to provide on their paper was the level of urgency with a date when their issues must get discussed. This helped Bob not to have other peopleâ€™s agendas to dictate the order of his agenda.
3. Turning problems into a process. By having a system where everyone prepared their problem solving proposal on paper Bob was also demonstrating the powerful leadership principle — when you have a problem, make it a process. Not only was Bob solving a problem that was burdening him, he was also helping each of his people to create a process for solving their own problems.
1. Bobâ€™s interruptions decreased dramatically allowing him to be able to focus on CEO level tasks that was sorely needed to drive the companyâ€™s revenue growth.
2. Before Bob was merely focusing on what tasks his people should do. This spoon feeding approach did not cultivate their own critical thinking or leadership growth. Now, with the new PSP sheets (problem-solving proposal) Bob was able to focus instead on how they think.
3. The problem solving proposal Bob instituted developed his peopleâ€™s critical thinking muscles. They were able to handle more higher level tasks and decisions on their own and needed Bobâ€™s guidance less. As a bonus, his people now use the same process to train their direct reports on developing their own critical thinking skills.
1.) Who are the people who interrupt you the most?
2.) What kind of boundaries do you need to create?
3.) What are the 5 most common questions or problems you address?
4.) How can you turn those problems into a process?
If you liked part two of this article please go ahead and share this content with other entrepreneurs you know. Just be sure to give full attribution.
About Yoon Cannon:
Business Growth Expert Yoon Cannon has helped hundreds of Entrepreneurs and small business owners achieve dramatic results increasing your sales, productivity & profits!
Over the past 20 years she has started, built and sold 3 other companies. Cannon has also authored hundreds of articles published in major media. She also keynotes for conference events around the globe. For more great articles like this visit Yoonâ€™s website atÂ www.ParamountBusinessCoach.comÂ or Call (215) 292-4947
Copyright Â© 2012 Yoon Cannon, Paramount Business Coach. All rights reserved.